The Carisbrooke Pool opens on Saturday, May 25th for the season! Please review the following important information so that you are able to enjoy the pool all summer long.
Access to the pool will not be allowed without a pass. Registrations will be processed weekly but not on weekends. All registrations must be completed by Wednesday May 22, 2024 to ensure approval by opening day. Any applications received after May 22 will not be guaranteed approval by opening day.
All owners must be current in their assessments to use the pool. If your assessment account becomes delinquent during the pool season, your passes and all household member or tenant passes will be revoked until it is made current.
All residents must register for a pool pass online, even if you had one last year. Registration is open and you may use the link below to access the online pool pass application. To apply for passes, click on the link below, create a new account and enter community code ERN44Q. All residents age 18 and above must submit proof of residency as part of their application. This can be a utility bill, ID card, lease, deed, etc., but it must show your current address on it.
Once your application is approved, you will receive an email to activate your passes.
To activate your pool pass:
1. Go to https://mypass.poolentry.com.
2. Log in with your username (your email) and your password.
3. You will see seasonal passes that are available for you and your family. Prior activation is required for all seasonal passes before use.
4. Click the “Activate” button.
5. Tap the circular image with a grayed-out person to upload your photo.
6. Fill out your first name, last name and date of birth.
7. Tap the “Activate” button to activate pass.
8. Activate all passes for each member of your family. You can scroll left/right between passes.
How to access your pool pass:
PoolEntry is releasing an updated mobile app prior to the pool opening. In the meantime, please use the web version of the app to access your pool passes. To use the web version of the PoolEntry app on your phone:
1. Go to https://mypass.poolentry.com.
2. Log in with your email address and password.
3. You will see all seasonal passes that are available to you and your family.
4. You can scroll left and right between passes.
5. To access guest passes, tap on the “Guest Pass” tab.
Please do not download the previous version of the app currently available on Google Play Store and Apple App Store. PoolEntry will send out a notification when the new version of the app is ready for download. If you used the PoolEntry app last year, you’ll need to reapply for new passes again this year following the instructions above.
How to check in at the pool:
Check-in at the pool (Lifeguard Assisted Check-In Method):
1. Open the PoolEntry app on your phone.
2. Each pool pass has a 4-digit Pass Code.
3. Provide the 4-digit Pass Code to the lifeguard or pool attendant.
4. The lifeguard or pool attendant will check you in from their device.
5. Don’t forget to check out with the lifeguard or a pool attendant when leaving the pool.
Important Information:
- Only one PoolEntry account is needed per family.
- Every family member will have access to all pool passes associated with the family account from any device. This allows you to check in for all family members using just one device.
- A family can download and activate passes on as many physical devices as there are seasonal passes available in their account.
- To access other family members’ passes, scroll left and right on your phone.
- Residents can purchase guest passes through the PoolEntry app with their credit card.
- Residents without smartphones can contact management for information on receiving a physical pass (registration and application still required online).
Pool Pass Pricing:
All Passes (Seasonal and 2 Guest Passes) are free to owners or their tenants. Additional Guest passes, up to 2 per day, can be purchased by credit card through the PoolEntry app at $5.00 each. Any purchased One-Day guest passes expire at the end of the day they are purchased.
Owners and Tenants:
Tenants may apply for pool passes or owners may apply for their tenants. The first page of the current lease will be required during the registration process.
Who to contact if you need help:
Contact the management office for:
- Adding an additional pool pass.
- Questions about pool pass pricing.
- Obtaining the 6-digit Community Access Code.
- Questions about pending applications.
Email: clientcare@integritycommunitymanagement.com
Phone number: 571-832-5499
Contact PoolEntry Support for:
- Technical issues.
- Pass or account resets.
- Any other issues.
The fastest way to get help from PoolEntry is by submitting a Support Ticket on their website https://mypass.poolentry.com. You can also call (888) 465-5895. The call support line is available Monday-Friday from 10:00 AM to 4:30 PM ET. Extended support hours available on Friday 5/24 and Saturday 5/25. Limited online support is available on weekends and holidays during the summer.